Shipping Policy

Shipments can be made to the following countries and regions:

Australia,Austria,Belgium,Canada,Denmark,France,Germany,Hong Kong SAR,Ireland,Japan,Luxembourg,Malaysia,Mexico,Netherlands,New Zealand,Philippines,Poland,Singapore,South Korea,Spain,Switzerland,Taiwan,United States,United Arab Emirates,United Kingdom,Vietnam

And we offer Free Shipping 7-15 Working Days Delivery.

If customs duties are incurred, we will bear this cost.

Thank you for your support of SHISANYU! In order to fully enhance the logistics experience of our users, we have developed the following logistics policy:

Ordering Guide

  1. Please accurately provide your real name, delivery address, and valid contact information when placing an order, so we can arrange delivery in a timely manner.
  2. If you fill in the wrong address, please contact customer service immediately. We will try our best to contact the courier to update information if possible. Requests for address modification made after the package has been sent cannot guarantee successful changes, and any risks and costs arising from address modifications will be taken by customers.

Shipping Time

  1. Unless there are special circumstances, we will confirm the inventory and complete the shipment of the goods within 2 business days after receiving the order.
  2. In order to better ensure the timeliness of delivery, some orders may be split into multiple packages for delivery.
  3. In general, international express takes 7-15 Working Days to deliver a package to your area. In rare cases, the actual delivery time may be delayed due to customs checks, flight cancellations, extreme weather, Christmas Day, New Year's Day, etc.

Shipping Cost

Free

Logistics Tracking

  1. After the package is sent out, we will notify you by email. You can click on the link in the email to access the courier's official website and track the delivery progress of the package.
  2. You can also actively track the progress of the package's delivery through the order details page and the express tracking page.

Package Receipt

  1. To protect your rights and interests, we recommend that you check whether you have received all items when you receive the package. If you find any missing or damaged items after unpacking, please contact customer services soon as possible so that we could quickly resolve the issue for you.
  2. If the order status shows "delivered", but you have not received the goods, please contact customer service within 45 days after placing the order to resolve the issue.
  3. Please ensure to check your email promptly for delivery updates. We will send you an email notification when your parcel arrives locally. If you not be available at home on the estimated delivery time, please reach out to us or the local delivery company in advance. In case of unsuccessful delivery due to issues such as incorrect address, recipient information, or inability to contact, you will be responsible for covering the costs associated with returning the package to our overseas warehouse and any additional redelivery fees (according to the policy of the local logistics partner).

Contact Information

If you have any questions, opinions, or suggestions regarding this service agreement, please contact us through the following contact information:

Email:service@shisanyu.com